Our cancellation policy states that if items are cancelled within 2 weeks prior to the event the 50% deposit is non-refundable. If you need to cancel, and it is before the 2 weeks prior, there will be no penalty charges. Please let us know as soon as possible if there are any changes to your order!
Our experienced staff will visit the area with you to make sure that there are no unexpected obstacles or concerns. Please call us to set up an appointment to have one of our professionals measure the area.
Yes, frame tents can be secured with water barrels instead of staking into grass. A water source/hose must be available and nearby. We need to know at the time of order if you plan on having the tent on concrete or black top, so that we can bring the necessary supplies.
Dishes need to be rinsed and free of food. Additional cleaning fees may be assessed for dishes returned unrinsed. Dishes must be returned in the dish racks that they were sent out in. Replacement costs will be applied for any missing dish racks.
Linen orders should be made as soon as you know that you need them. It is never too early to place an order! No changes of any kind can be made to your linen order 1 week before your event.
We understand that things get spilled and stains happen. There is no charge for food/drink stains. However, we will charge the replacement cost for candlewax, burn holes, tears/rips, and missing linens.
No, you can leave the laundry to us! Please shake out the linens so that they are free from food or decorations.
Depending on your event, we may be able to work with your delivery/pick up times. We need to know when placing your order if there are any concerns you may have due to any special times.
No, but you are responsible for the items left at your delivery site during the time they are dropped off until the time we pick them up. Please provide a secure area for drop off. If you are unable to be on site at time of pickup, please make sure all items are accessible by our team.
Be sure to have your tables and chairs taken down and neatly stacked. All of the rental items should be placed in the same area as delivered. Charges may apply if the items are not stacked and/or easily accessible.
Delivery charges vary. They are based on the delivery location, and if the date/time is outside of our normal delivery hours. Customer Pick-Up and Return on applicable orders is always available at no extra charge.
Monday – Friday 9am – 5pm
We ask that you arrive in a vehicle appropriate for transporting our equipment. If there are any questions regarding the safety of our equipment in your possession then we reserve the right to refuse your rental.